Privacy Policy

1. Introduction

Welcome to KeepSync (“we,” “our,” “us”). We are committed to protecting your personal information and ensuring transparency around how we collect, use, and share data when you interact with our website (https://www.keepsync.io/) and our services (collectively, the “Services”).
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website and Services.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information that we collect through our website, communications, and any related online features.
This Policy does not apply to data we process on behalf of our customers when we act as a service provider or processor; such processing is governed by separate contractual agreements.

3. Information We Collect

3.1 Information You Provide to Us

We may collect information that you voluntarily submit, including:

• Name and surname
• Email address
• Phone number
• Company name, role, and industry
• Account registration details
• Information provided through contact forms, demo requests, support inquiries, or newsletter subscriptions
• Any other information you choose to provide

3.2 Information Collected Automatically

When you visit our website or use our Services, we automatically collect certain information, such as:

• IP address and general geolocation
• Browser type and version
• Device identifiers
• Operating system and device type
• Pages viewed, links clicked, and referring/exit pages
• Time spent on the website and interaction data
• Cookie identifiers, pixels, and other tracking technologies

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Analytics providers
• Marketing and advertising partners
• Publicly available databases
• Integrations or partners you connect to KeepSync

4. How We Use Your Information

We use personal information for the following purposes:

• Providing, maintaining, and improving the Services
• Creating and managing user accounts
• Responding to your inquiries or support requests
• Sending product updates, newsletters, or promotional communications (with your consent where required)
• Conducting research, analytics, and usage insights
• Preventing fraud, abuse, or security threats
• Enforcing our terms, policies, and legal obligations
• Any other purpose with your consent or as permitted by law

5. Legal Bases for Processing (If Applicable)

Depending on your location (e.g., EEA, UK), we process personal information based on:

• Your consent
• Performance of a contract
• Our legitimate business interests
• Compliance with legal obligations
• Protection of vital interests

6. How We Share Information

We may share personal information with:

• Service providers and vendors (hosting, analytics, email delivery, customer support, etc.)
• Affiliates and business partners
• Professional advisors (legal, compliance, accounting)
• Authorities when required by law, subpoena, or similar legal process
• Third parties in connection with business transactions (e.g., merger, acquisition, asset sale)

We do not sell your personal information.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of online transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential.

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this Policy, unless longer retention is required by law.
When data is no longer needed, we will delete or anonymize it.

9. Cookies and Tracking Technologies

We and our third-party partners use cookies, pixels, tags, and similar technologies to:

• Improve site functionality
• Analyze user behavior
• Personalize content
• Deliver and measure advertising
• Maintain login sessions

You may disable cookies via your browser settings. Some features of the site may not function properly if cookies are disabled.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including:

• Access to your data
• Correction of inaccurate information
• Deletion of your data
• Restriction or objection to processing
• Data portability
• Withdrawal of consent (where applicable)
• Filing a complaint with a data protection authority

You can exercise these rights by contacting us at the email address below.

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own.
Where required, we use contractual protections (such as Standard Contractual Clauses) to ensure your data remains protected.

12. Children’s Privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from them. If we become aware of such data collection, we will delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be indicated by a revised “Effective Date.”
We encourage you to review this Policy regularly to stay informed.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: dpo@keepsync.io

‍